Privacy Policy

Savetrip Technologies Private Limited ("we," "us," or "our") operates Savetel, a business communications platform that brings phone calls, web chat, WhatsApp and email into a single inbox for organisations such as hospitals, hotels, restaurants, logistics companies, schools, housing societies and government helplines.

This policy covers two different groups of people, and the distinction matters:

• Our business customers and their staff — the organisations that subscribe to Savetel and the team members who sign in to the Savetel web and mobile apps. For their account information we are the data controller, and this policy describes what we do with it.
• The callers and correspondents of those organisations — the people who ring a business's Savetel number or message it on chat, WhatsApp or email. We handle that information on the business's behalf and under its instructions, as a data processor. The business remains responsible for what it collects, for telling callers about it, and for obtaining any consent the law requires.

By using Savetel you consent to the collection and use of information as described here. If you do not agree with this policy, please do not use the service.

• Service delivery: connecting calls, delivering messages, threading a person's contacts across channels, and showing the handling team who is calling.
• The AI voice agent: answering, understanding and responding to callers, in the caller's language, and handing over to a human when it should.
• Customer support: diagnosing and resolving problems you report.
• Platform improvement: understanding how features are used and improving quality, reliability and accuracy.
• Security and fraud prevention: detecting misuse, abuse and unauthorised access.
• Communications: service notices, security alerts and billing.

We do not sell personal information.

We use technical and organisational measures appropriate to the sensitivity of business communications, including encryption in transit, access controls that limit a business's data to its own authorised staff, and audit logging. Number masking is available so staff and callers need not exchange personal phone numbers. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain information for as long as necessary to:

• Provide the service and maintain the account
• Comply with legal, tax and accounting requirements
• Resolve disputes and enforce our agreements
• Maintain records for business purposes

Call recordings, transcripts and conversation history are held for a defined retention period, after which they are deleted automatically. That period is a platform-wide setting maintained by us; it is not currently configurable per business customer. Account and billing records are typically retained for 7 years for accounting and legal compliance. When data is no longer needed we securely delete or anonymise it.

• Access and portability: request a copy of the personal information we hold about you.
• Correction: ask us to correct information that is inaccurate or incomplete.
• Deletion: ask us to delete your personal information, subject to our legal retention obligations.
• Opt-out: unsubscribe from non-essential communications; service and security notices continue.
• Restrict processing: ask us to limit how we use your information in certain circumstances.

If you are a caller or correspondent of a business that uses Savetel, that business controls its records of your communications. Please direct your request to it; where you contact us instead, we will refer you to the business and assist it in responding.

To have your Savetel account deleted, follow the steps on the account deletion page.

The Savetel Android app requests only the permissions the product needs, and each one maps to a feature you can see:

• Microphone — speaking on calls and recording voice notes.
• Camera — photographs and document scans sent into a conversation.
• Manage your own calls — so a Savetel call behaves like a normal phone call, with a proper incoming-call screen and an entry in the call log.
• Notifications, including full-screen notifications — so an incoming call can ring and appear while the phone is locked.
• Network and Wi-Fi state — call quality diagnostics.
• Vibration and wake lock — ringing and keeping a call alive.
• Biometrics — optional sign-in with fingerprint or face.
• Storage, on Android 12 and older only — attaching and saving files.

You can withdraw any of these in Android Settings at any time; the feature that depends on it will stop working.

The Savetel web app uses cookies and similar technologies to keep you signed in, remember preferences and understand usage. You can control cookies through your browser settings, though disabling them may affect the service.

Savetel may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their policies.

Savetel is a business tool and is not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have, please contact us immediately.

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect it in accordance with this policy.

We may update this policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of Savetel after a change constitutes acceptance of the updated policy.

If you have questions, concerns or requests regarding this policy or your personal information: